Step 1 - eSIM Activation

Ensure you have a stable internet connection before proceeding. Steps may vary slightly depending on your Android device:

1. Open Settings → Connections.
2. Select SIM manager.
3. Choose Add eSIM.
4. Select Scan QR code and use your device’s camera to scan the Qrispy eSIM QR code.
5. Tap Add to complete the eSIM installation. This will connect your phone to the Qrispy network.
6. Allow 1–2 minutes for the activation to complete. Keep your screen active during this time.
7. Once activation is complete, select the Qrispy eSIM from the list under eSIMs.
8. You can customise the eSIM name and icon. We recommend renaming it to Qrispy.
9. Confirm that the eSIM has been renamed to Qrispy.

Step 2 - Configuring Device Settings for Your Qrispy eSIM

To use Qrispy eSIM for data:

1. Return to SIM manager, tap Mobile Data, and ensure Qrispy is selected.
2. Open Settings → Connections → Mobile networks, and enable Data roaming to use mobile data on the Qrispy eSIM.
3. When you want to stop using Qrispy for mobile data, you can undo the previous two settings.

Important Notes:

• Make sure to turn OFF ‘Airplane Mode’ on your device to use Qrispy for mobile data.
• Qrispy uses a global eSIM so it needs to have ‘data roaming’ ON to be able to use mobile data.
• Since Qrispy eSIM is global, you can also use it while at home. If you are manually selecting your eSIM for data, please don’t forget to select your local/regular SIM again when you return home; or you will keep using your Qrispy eSIM.

When you want to use Qrispy eSIM for mobile data:

1. Go to Settings → Connections → SIM manager and select Qrispy eSIM for Mobile Data
2. Turn ON ‘Data Roaming’ under Settings → Connections → Mobile Networks
3. Check APN settings from Settings → Connections → Mobile Networks → Access Point Names and ensure they match one of the following:
   • globaldata
   • isp
   • internet
   • plus
   • mobile
   • orange
   • orange.fr

Find your APN settings under Settings → Connections → Mobile Networks → Access Point Names. Please ensure they match one of the following:

• globaldata
• isp
• internet
• plus
• mobile
• orange
• orange.fr

Steps to Fix Data Connection Issues:

1. Check that your device and eSIM settings are as per the instructions outlined under ‘Setting Up Your Device to Use Qrispy eSIM for Mobile Data’ section of this troubleshooting guide.
2. Check your APN settings to make sure they match those in below.
   • globaldata, isp, internet, plus, mobile, orange, orange.fr
3. Turn on ‘Airplane mode’ on your device, wait for a few seconds, and turn it off. This will force your eSIM to re-register on the network and most likely solve the connectivity issue.

If you’re still having issues please send an email to [email protected] and our team will assist you.

In countries where Qrispy supports multiple mobile network operators, Qrispy automatically selects the best network based on your location. In rare cases, after a network switch, you may find yourself connected to an operator without data access. If this occurs, follow these steps:

1. Turn on ‘Airplane Mode’ for a few seconds, then disable it to re-register on the network.
2. If data connectivity is still unavailable, navigate to: Settings → Connections → Mobile Networks → Network operators. Toggle 'Select automatically' off and manually select the network under ‘Available networks’ that previously provided a data connection.
3. If the issue persists, email us at [email protected] with your account details. Our team will reset your device’s network signaling and provide further assistance promptly.

If connectivity issues persist after trying the above steps, go to Settings → General management → Reset → Reset mobile network settings. This will reset mobile network settings but will not affect your personal data.

If you encounter the error message ‘eSIM is not ready yet’ while trying to activate your Qrispy eSIM, it indicates that the eSIM is already installed on a device of yours. To verify this, please follow the steps below.

• Go to Settings → Connections → SIM manager and check if you can see your Qrispy eSIM.
• If you see the Qrispy eSIM on your device, this means it has already been downloaded. You don’t need to repeat the activation process.

If you do not see the Qrispy eSIM on your device, please send an email to [email protected] and our team will assist you.

Please note:

• If you’re in a country that Qrispy has coverage, please check the ‘Setting Up Your Device to Use Qrispy eSIM for Mobile Data’ section in this troubleshooting guide to ensure your settings are configured correctly to start using data.

If you’re in a country where Qrispy does not have coverage yet, no worries. Your eSIM will complete activation and start working when you land in a Qrispy country. Just make sure to check your ‘Setting Up Your Device to Use Qrispy eSIM for Mobile Data’ to start using it for mobile data in your destination.

Qrispy allows a maximum of 5 eSIM deletions and re-installations. If you exceed this limit, your device will display the error message "Unable to Activate eSIM. You can try again, or contact your carrier for assistance".

To resolve this issue, you will need to obtain a new eSIM from Qrispy. Please contact us at [email protected] for assistance. In some cases, you may be required to create a new Qrispy eSIM account.

To find out if your device supports eSIM you can check our device compatibility at: Qrispy eSIM Device Compatibility.

You can also go to Device Settings → Connections → SIM manager in your device. If you do not see the ‘add eSIM’ button, this means that your device does not support eSIMs unfortunately.

If you see error messages such as ‘No SIM’ or ‘SIM Failure’:

1. Restart your device.
2. Re-check eSIM settings in Settings → Connections → SIM manager to ensure Qrispy is 'On'. If it is 'Off', turn it on to activate it.
3. Confirm that your device and eSIM settings match the instructions under Setting Up Your Device to Use Qrispy eSIM for Mobile Data section of this troubleshooting guide.
4. If issues persist, please email us at [email protected] with your account details, and our team will assist you promptly.

To optimize data and battery usage with Qrispy:

• Put background usage limits for apps by turning on Put unused apps to sleep from Settings → Battery → Background usage limits → Put unused apps to sleep
• Turn on Data saver in Settings → Connections → Data usage → Data saver → and toggle Turn on now